Edited by Cary L. Cooper
RAFAELI, Anat b. 31 July 1954, Haifa, Israel. Employment history Assoc. VicePres., Personnel Relations, Wells Fargo Bank, 1981–82; Asst Prof., California State Univ., 1983–84; Vis. Scholar, Stanford Univ., 1984–85; Lectr, Sr Lectr, Sch. Bus. Admin., Hebrew Univ., Jerusalem, 1986–89, 1992–97; Assoc. Prof. Psychol., Univ. Michigan, 1990– 91, 1998–99; Assoc. Prof., Ind. Engineering and Mgmt, Technion Inst. Technology, Haifa, Israel, 1999–. Degrees received BA, Haifa Univ.; MA, PhD, Ohio State Univ. Editorial duties Ed. Bds, ASQ, AMR. Prizes and honours Best paper award, AMJ, 1989; Alon Fellowship (Promising Young Scientists), 1987. Principal ﬁelds of interest OMT; OB; HRM. Chief publications Articles: 1. ‘Predicting sales success through handwriting analysis: an evaluation of the effects of training and handwriting sample content’ (with R.J. Klimoski), JAP, 68, 1983; 2. ‘The expression of emotion as part of the work role’ (with R.I. Sutton), AMR, 12, 1, 1987; 3. ‘Untangling the relationship between emotion work and organizational sales: the case of convenience stores’ (with R.I. Sutton), AMJ, 31, 3, 1988; 4. ‘When clerks meet customers: a test of variables related to emotional expressions on the job’, JAP, 7, 4, 1989; 5. ‘When cashiers meet customers: an analysis of the role of the supermarket cashier’, AMJ, 32, 2, 1989; 6. ‘The expression of emotion in organizational life’ (with R.I. Sutton), Res. OB, 11, 1989; 7. ‘Tailored meanings: on the meaning and impact of organizational dress’ (with M.J. Pratt), AMR, 1, 1993; 8. ‘Dress and behavior of customer contact employees: a framework...
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