Written by some of the most distinguished authors in the field, this book
elucidates the critical and complex relationships between services, production and
innovation. The authors discuss the limitations of current theories to explain
service productivity and innovation, and call for a conceptual re-working of the
ways in which these are measured. They also highlight the important role of
knowledge in the production system and in doing so make an important contribution to
a key debate which has emerged in the social sciences in recent years.