Handbook of Advances in Trust Research

Handbook of Advances in Trust Research

Elgar original reference

Edited by Reinhard Bachmann and Akbar Zaheer

The Handbook of Advances in Trust Research presents new and important developments in trust research. The contributors are all prominent and highly respected experts in the field. Firstly, they provide a contemporary overview of the most crucial issues in current trust research including contracts, innovation and negotiation, trust and control. Thereafter, themes which have gained prominence since the original Handbook are considered, such as trust and the financial crisis, public trust in business, and trust and HRM. The book also explores recent theoretical advances and points the way for future research on trust.

Chapter 12: Process views of trusting and crises

Guido Möllering

Subjects: business and management, organisation studies


For decades, surveys have been used to measure the level of trust people have in other people generally as well as in various institutions, organizations, or groups and to show changes in trust over time (see, for example, Barber, 1983; Putnam, 1995; Glaeser et al., 2000; Uslaner, 2002; Delhey and Newton, 2005). However, because of the nature of the questions asked, the survey results mostly cannot explain the levels and changes observed. The focus tends to be descriptively on ‘how much’ (or even just, ‘how many’) people trust – and hardly on ‘how’ people work on trust continuously. This is deeply problematic especially when survey reports call implicitly for means to produce or restore higher levels of trust, meaning that they call for solutions to a problem they cannot really pin down. At the least, this would require a simultaneous measurement of (changes in) the antecedents of (changes in) trust. More rigorously, people’s trust should be conceptualized and operationalized as a continuous process of forming and reforming the attitudes that static surveys have measured so far and, crucially, as part of larger social processes.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information