Table of Contents

User-based Innovation in Services

User-based Innovation in Services

Edited by Jon Sundbo and Marja Toivonen

This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.

Preface

Edited by Jon Sundbo and Marja Toivonen

Subjects: business and management, organisational innovation, economics and finance, services, innovation and technology, organisational innovation

Extract

This book is a result of collaboration between two research groups in Denmark and Finland, the Innovation Research Group at the Department of Communication, Business and Information Technologies, Roskilde University, Denmark, and Innovation Research in Services, BIT Research Centre, Aalto University, Finland. Both groups have in the period 2008–11 undertaken research projects on user-based service innovation. One result of these projects is this book, which presents some of the research results and theoretical considerations. We want to thank Professor Ian Miles, Manchester Business School, University of Manchester, UK and Associate Professor Per Kristensson, Service Research Center, Karlstad University, Sweden, who have acted as anonymous reviewers of the chapters. Jon Sundbo Marja Toivonen xii M2794 - SUNDBO 9780857931955 PRINT.indd xii 18/11/2011 12:22