New Horizons in Management series
Edited by Ronald J. Burke, Andrew J. Noblet and Cary L. Cooper
Chapter 1: The importance of human resource management in the public sector, future challenges and the relevance of the current collection
This volume presents current thinking and research evidence on the role of human resource management (HRM) policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector. Collectively, the contributions address a pressing worldwide need for public sector organizations to enhance the effectiveness of their products and services while at the same time accommodating tighter budgets and greater scrutiny from governments, media and community groups. State funded organizations such as public hospitals, ambulance services, law enforcement agencies, schools, social welfare programs, utility providers, business development units and other publicly funded services are all critical to the wellbeing and functioning of societies and it is in everybody’s interests that these organizations provide timely, high quality services. In turn, the effectiveness of these services rests heavily on the knowledge, skill, and drive of their employees. Policies and practices involving workforce recruitment and retention, training and development, career progression, performance appraisal, employee relations and other key HRM responsibilities can all impact on the attitudes and behaviours of employees and have the potential to undermine or enhance the effectiveness of employees. Strategies for managing human resources (HR) therefore have a vital role to play in ensuring that public sector agencies have the capacity to address the needs of the communities they serve and to consistently achieve high standards of service.
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