Table of Contents

Handbook of Service Business

Handbook of Service Business

Management, Marketing, Innovation and Internationalisation

Research Handbooks in Business and Management series

Edited by John R. Bryson and Peter W. Daniels

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.

Chapter 2: Growth and productivity in EU service sectors

Mary O’Mahony

Subjects: business and management, marketing, economics and finance, services, geography, economic geography, urban and regional studies, regional studies


In recent years the performance of service industries has come to the forefront of research and policy debate on Europe’s comparative economic performance. The much publicised acceleration in US output and productivity growth and Europe’s failure to match this performance are primarily down to developments in market service sectors (Timmer et al., 2010). The focus on service sectors was facilitated by developments in the measurement of outputs and inputs, which for the first time allowed for quantitative comparisons across sectors, countries and time. The purpose of this chapter is to highlight some of the main findings from the existing quantitative analysis and present new estimates on service sector performance following the global financial crisis since late 2007.

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