Table of Contents

Handbook of Service Business

Handbook of Service Business

Management, Marketing, Innovation and Internationalisation

Research Handbooks in Business and Management series

Edited by John R. Bryson and Peter W. Daniels

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.

Chapter 19: Creative systems: a new integrated approach to understanding the complexity of cultural and creative industries in Eastern and Western countries

Lauren Andres and Caroline Chapain

Subjects: business and management, marketing, economics and finance, services, geography, economic geography, urban and regional studies, regional studies


The cultural and creative industries (CCIs) are now recognised as a major economic force in post-Fordist societies. First identified by Western countries as a motor of economic recovery in the 1980s (Bianchini and Parkinson, 1993) and then of economic growth in the 1990s (Department for Media, Culture and Sport, 1998, 2000; Cunningham, 2002), they have since increasingly been the focus of local and national policies in both developed and developing countries (UNDP/UNCTAD, 2010). The transfer of concepts (e.g. creative industries or creative city) and policy (e.g. cluster) from the West to the East is perhaps problematic, as there is still an important debate on the way these industries develop economically and spatially in different places in the West (Chapain and Lee, 2009; Musterd and Murie, 2009; Leriche and Daviet, 2010; Chapain et al., 2013). On the one hand, this debate is fuelled by the inclusion in CCIs of economic activities with very different value chains and degrees of public funding in the areas of heritage (traditional cultural expressions and cultural sites), arts (performing arts and visual arts), media (publishing and printed media and audio-visual businesses) and functional creation (design, new media and creative services, creative research and development, digital and other related creative services) (UNDP/UNCTAD, 2010).

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