Table of Contents

Public–Private Innovation Networks in Services

Public–Private Innovation Networks in Services

Edited by Faïz Gallouj, Luis Rubalcaba and Paul Windrum

This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organisations, their objective being the development of new and improved services which encompass both technological and non-technological innovations.

Chapter 9: The co-production of health innovations

Paul Windrum

Subjects: economics and finance, economics of innovation, evolutionary economics, services, innovation and technology, economics of innovation, innovation policy

Extract

This chapter addresses the co-production of health service innovations, specifically focusing on the roles of end-users (that is, patients) and third sector organizations within the innovation process. Third sector organizations gave multifaceted roles that include patient advocate, knowledge-intensive service (KIS) provider, independent financier for innovation and the organization of the innovation networks that produce new health services. Third sector organizations are found in a variety of sectors, and take a variety of organizational forms. Kendal and Knapp (1995) describe the not-for-profit third sector as a ‘loose and baggy monster’ that includes unincorporated and voluntary associations, trusts, charities, cooperatives, foundations and not-for-profit business enterprises and social enterprises. The chapter has two aims. First, to critically examine the co-production of new health services. Second, to identify the specific contributions of third sector organizations to the organization and management of the innovation networks that co-produce new health services. The empirical research presented in this chapter is based on a cross-cutting meta analysis of ten case studies that were developed in the European Union (EU)-funded Public–Private Innovation Networks in Services (ServPPINs) project. Co-production has received much attention from scholars researching private sector services. Co-production was first discussed by Fuchs (1996), who observed that the knowledge, experience and motivation of users have a direct impact on the productivity of the provider. Fuchs took as his examples retail, banking, education and health services.

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