Table of Contents

Handbook on the Experience Economy

Handbook on the Experience Economy

Elgar original reference

Edited by Jon Sundbo and Flemming Sørensen

This illuminating Handbook presents the state-of-the-art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects diverse scientific viewpoints from disciplines including management, mainstream economics and sociology to provide a comprehensive overview.

Chapter 10: IT and experiences: user experience, experience design and user-experience design

Jens F. Jensen

Subjects: business and management, marketing, development studies, tourism, economics and finance, cultural economics, industrial economics, services, social policy and sociology, sociology and sociological theory


Experiences created and shaped by information technology (IT) and digital media are often called ‘user experience’. They can include both genuine IT-based experiences, that is, products and services whose primary purpose is to create an experience for the user or consumer, and experience-enriched products and services, that is, products and services whose main purpose is not the experience per se, but to which experience aspects are added that create additional value to the primary function. In this way, user experience and user-experience design can be viewed as the specific implementation of the experience economy and experience design within the domain of IT and technology. The purpose of this chapter is to present, discuss and also develop a number of central concepts related to user experience in connection with IT and digital media, primarily the concepts user experience, experience design and user-experience design. These concepts are related and in some contexts closely interlaced, but they also have separate meanings. In this chapter, we discuss user experience, experience design and user-experience design both as a common field and the individual terms separately. User experience will be seen as the central term, that is, the term in focus in this specific context, while experience design and user-experience design will be seen as related concept.

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