Overcoming Fear, Fostering Courage and Unleashing Candour
New Horizons in Management series
Edited by Ronald J. Burke and Cary L. Cooper
Chapter 6: Voice as a pivotal force in organizational efforts to curb workplace bullying
The opening quote from Alan Hirschman’s seminal text Exit, Voice, and Loyalty (1970) encapsulates three of the key questions weighed in organizations whenever individuals must decide whether or not to exercise voice. First, what are the risks involved? Second, are alternative courses of action available? Third, under what conditions is voice a more beneficial option than exit? The first and second questions were addressed in earlier chapters which examined the costs of voice for individuals, teams, and organizations and fear, silence, and courage in the workplace, respectively. In this chapter, I will explore the third question within the context of situations of workplace bullying, which provides an interesting lens for studying voice in organizations.
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