Overcoming Fear, Fostering Courage and Unleashing Candour
New Horizons in Management series
Edited by Ronald J. Burke and Cary L. Cooper
Chapter 8: Voice climate in organizations: creating a context for speaking up at work
Organizations are constantly being challenged to leverage their skills and competencies to maintain an advantage in today’s global economy. At the firm level, today’s organizations are faced with global competition, rapidly evolving technology, and pressure from stakeholders to continually improve efficiency. As a result of these pressures on organizations, the expectations of the employees in these organizations have also evolved. Today’s employees are held to very different performance standards with an increased emphasis on being proactive and more involved in their work. It comes as no surprise then that the study of speaking up at work has flourished in recent years. Voice behavior has been shown to be theoretically and empirically linked to a number of important organizational outcomes, such as performance, learning, and job satisfaction (Morrison, 2011). Despite the many benefits that have been associated with voice, speaking up challenges the status quo and has the possibility to upset personal relationships.
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