Overcoming Fear, Fostering Courage and Unleashing Candour
New Horizons in Management series
Edited by Ronald J. Burke and Cary L. Cooper
Defined as a discretionary behavior directed at an authority figure, where employees share their ideas, concerns, and opinions on workplace issues, voice has generally been found to have a positive impact on both employees and organizations (Van Dyne and LePine, 1998; Klaas et al., 2012). For instance, the willingness of team members to offer thoughts and suggestions during problem solving has been found to improve overall group learning (Edmondson, 1999, 2003). Similarly, voice behaviors have been shown to positively influence creativity and reduce group think during decision making (Janis, 1982; Pyman et al., 2006). Additional research by Greenberg (1990) also demonstrated that the expression of voice increases perceptions of fairness and perceived control for employees. Considering the multitude of benefits, there has been a great deal of management research done in order to determine and identify the organizational conditions that promote voice (Detert and Burris, 2007).
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