Table of Contents

Handbook of Conflict Management Research

Handbook of Conflict Management Research

Elgar original reference

Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.

Chapter 2: Beneficial and detrimental effects of conflict

Sonja Rispens

Subjects: business and management, organisational behaviour, strategic management


Historically, conflict was perceived as a process that only had negative consequences. A more optimistic viewpoint of conflict emerged and focused on the positive outcomes. Currently, a contingency perspective of conflict is dominant in our thinking about conflict’s consequences. I present some recent studies in which various moderating factors are presented that determine whether conflicts will have beneficial or detrimental consequences. Furthermore, I discuss some suggestions for future research on the topic of conflict at work.

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