Elgar original reference
Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn
Conflicts are typically considered stressful and therefore can elicit strong physiological reactions such as increases in heart rate or blood pressure. Thus far, surprisingly little research attention has been paid to how psychophysiological stress responses affect the way conflicts are managed. In this chapter we address this issue and focus specifically on intragroup conflicts. To that end, we first review the intragroup conflict literature, concluding that groups tend to be hurt by relationship and process conflict, but may benefit from task conflict under certain circumstances. Next, we discuss four studies in which we applied the biopsychosocial model of challenge and threat (BPSM; for example, Blascovich, 2008) to understand how psychological and cardiovascular markers of challenge and threat states are related to how people deal with task conflict during joint decision-making tasks. We describe how across the four studies we found that people tended to hold onto their initially preferred decision alternatives more strongly when they exhibited a threat (vs. challenge) states during a task conflict. We also discuss how in many, but not all, cases this will lead to suboptimal decisions.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.