Table of Contents

Managing Social Issues

Managing Social Issues

A Public Values Perspective

Edited by Peter Leisink, Paul Boselie, Maarten van Bottenburg and Dian Marie Hosking

Western societies face complex social issues and a growing diversity of views on how these should be addressed. The traditional view focuses on government and public policy but neglects the initiatives that non-profit and private organizations and local networks take. This book presents a broader variety of viewpoints and theories. Looking at various cases, the authors analyse conflicting values and interests, actors’ understandings of the public values related to social issues, and their action to create what they regard as public value. Drawing together these perspectives the authors point the way to how government and the private and voluntary sectors can work in tandem to resolve social issues.

Chapter 2: Public management contributions for improving social service performance: public values, public service motivation and rule functionality

Gene A. Brewer

Subjects: business and management, corporate social responsibility, public management, politics and public policy, public administration and management, public policy


This chapter introduces a set of public management concepts that can contribute to the successful formulation and implementation of social policy. They include public values, public service motivation and rule functionality. These concepts have received heightened attention in recent years, largely because they are seen as levers for improving public service performance and furthering the public interest. Considered together, they raise some interesting research questions and practical implications. This chapter will explore the origins of these concepts, discuss how they are conceptualized by researchers, speculate on their interrelationships and explain their potential impacts on social services administration. It is argued that these concepts provide some key insights about the dynamics of governance and the implementation of social policy. Their practical implications are discussed.

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