A Public Values Perspective
Edited by Peter Leisink, Paul Boselie, Maarten van Bottenburg and Dian Marie Hosking
Chapter 2: Public management contributions for improving social service performance: public values, public service motivation and rule functionality
This chapter introduces a set of public management concepts that can contribute to the successful formulation and implementation of social policy. They include public values, public service motivation and rule functionality. These concepts have received heightened attention in recent years, largely because they are seen as levers for improving public service performance and furthering the public interest. Considered together, they raise some interesting research questions and practical implications. This chapter will explore the origins of these concepts, discuss how they are conceptualized by researchers, speculate on their interrelationships and explain their potential impacts on social services administration. It is argued that these concepts provide some key insights about the dynamics of governance and the implementation of social policy. Their practical implications are discussed.
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