A Public Values Perspective
Edited by Peter Leisink, Paul Boselie, Maarten van Bottenburg and Dian Marie Hosking
Chapter 3: Public value creation and strategic human resource management: public service motivation as a linking mechanism
Today, public sector organizations are under enormous pressure. Due to budgetary constraints caused by the economic and financial crisis, resources for delivering public services are becoming increasingly scarce. Moreover, the combination of an economic downturn and a right-of-centre political discourse has refuelled calls for reforms to make public services more efficient and effective. However, the current situation is not the same as in the 1980s. After almost 30 years of New Public Management, public administration and public management scholars recognize that the perceived problems in public service performance cannot be solved by simply mimicking the private sector and its management principles (Pollitt and Bouckaert 2004). This argument has recently been reinforced by the private sector losing its ‘moral’ appeal due to this exact same crisis, with previously unchallenged economic ideas (such as awarding bonuses or outsourcing to improve performance) being regarded with much greater suspicion.
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