Handbooks of Research Methods in Management series
Edited by Mark N.K. Saunders and Paul Tosey
Chapter 12: Facilitating learning using the Service Template Extended Process (STEP) within a process consultation framework
In this chapter we consider the use and practical value of STEP, the Service Template Extended Process, to support applied HRD research in collaboration with practitioners. Used through a process consultation framework, STEP can surface values and underlying assumptions, thereby enabling both single and double-loop learning.
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