Table of Contents

Handbook of Research on Knowledge Management

Handbook of Research on Knowledge Management

Adaptation and Context

Research Handbooks in Business and Management series

Edited by Anders Örtenblad

This innovative Handbook aims to examine whether there is a need to adapt and widen our understanding of knowledge management. A common definition of knowledge management is taken as the starting point for discussions on its relevance in various contexts, such as Buddhist organizations, law firms, the army and indigenous organizations. Moreover, the universality of Ikujiro Nonaka’s ideas on knowledge management is explored, and some alternative definitions are suggested. This book will appeal to academics and students of business and management, business administration, sociology and organizational behavior. Practitioners, managers and business-owners will also find this an invaluable resource.

Chapter 10: Knowledge management in logistics industry organizations

Eduardo Tomé and Gaby Neumann

Subjects: business and management, knowledge management, innovation and technology, knowledge management


Logistics organizations, logistics services and the logistics sector are characteristic features of developed economies and affluent societies. The mission of logistics is at the heart of those economies and societies. However, we also know that in the twenty-first century the world economy is based on knowledge and led by services, logistics being one of the main service sub-sectors, with banking, tourism, education or health (Tomé 2011). Therefore, the use and management of knowledge in logistics is nowadays a very important challenge and investment. Logistics is a particular activity of the economic life that is related to accommodating the goods and services to meet the desires of demand. The European Logistics Association (ELA 2004) defines logistics as ‘the planning, execution and control of the movement and placement of people and/or goods and of the supporting activities within a system organized to achieve specific objectives’. The aim of any logistics activity consists in providing the right goods or services of the right quantity and quality at the right price and under the right ecological conditions to the right place (or person or organization) at the right time – these are the so-called six (or more) R’s of logistics.

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