How Concepts Solve Management Problems

How Concepts Solve Management Problems

Mike Metcalfe

This book offers a process for conceiving solutions to complex, wicked, messy, swampy or socio-technical problems. When charged with complex problem solving, a useful set of concepts needs to emerge, be agreed, and acted upon. Using relevant examples and solution mapping, Mike Metcalfe explains how pragmatic philosophy can be used as a process for solving such issues.

Chapter 9: Paradoxical consequences

Mike Metcalfe

Subjects: business and management, management education, research methods in business and management, strategic management

Extract

Change often has paradoxical consequences. Before the solutions concepts, and related action plans, are made operational they need to be critiqued, especially for paradoxes that might arise from enacting them. This might be done by the experienced problem-solver simply using his or her imagination. However, the classic aid to thinking about paradoxical consequences is feedback loop diagramming. This chapter will discuss paradox and provide an example of how to use feedback loops to think about a solution concept. It will discuss a variant of multiple cause diagramming, one in line with pragmatism, which is called consequences networking.

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