How Concepts Solve Management Problems

How Concepts Solve Management Problems

Mike Metcalfe

This book offers a process for conceiving solutions to complex, wicked, messy, swampy or socio-technical problems. When charged with complex problem solving, a useful set of concepts needs to emerge, be agreed, and acted upon. Using relevant examples and solution mapping, Mike Metcalfe explains how pragmatic philosophy can be used as a process for solving such issues.

Chapter 10: Questioning action plans

Mike Metcalfe

Subjects: business and management, management education, research methods in business and management, strategic management


Action plans need to be thought through and clearly communicated to those expected to enact them. This chapter addresses the problem of how to think systematically about the detail required in action plans. For example, if there is intent to reorganize to enable more innovation, then how exactly is this reorganization to be achieved? Who does what? Elaborating and enacting this detail is going to be the task of a project manager. Using a systematic questioning approach is thought to provide a thinking aid for the problem-solver and to assist in communicating what needs to be done to the project manager. Therefore, this chapter explains why and how systematic questioning might be used to scope the action plans.

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