Integrating Social and Employment Policies in Europe

Integrating Social and Employment Policies in Europe

Active Inclusion and Challenges for Local Welfare Governance

Edited by Martin Heidenreich and Deborah Rice

A central goal of European activation policies is to integrate social and employment policies into a coherent active inclusion approach that fosters social cohesion and enhances the employment chances of vulnerable groups. This requires a reorganisation of social and employment services especially at the local level. On the basis of empirical studies of six European welfare states, this book explores how different institutional contexts influence localised service delivery and how local actors deal with the associated coordination challenges.

Chapter 8: Organizational barriers to service integration in one-stop shops: the case of Germany

Katharina Zimmermann and Deborah Rice

Subjects: politics and public policy, european politics and policy, social policy and sociology, comparative social policy, labour policy, welfare states


In Chapter 8 on Germany, Katharina Zimmermann and Deborah Rice address the question of how far the one-stop-shop design of the German Jobcenters for the uninsured unemployed fosters the provision of coordinated and individualized activation services. Based on interview findings from three German cities, the authors argue that service delivery is less individualized than one might expect based on the favourable regulatory context and a strong corporatist tradition in Germany. On the inter-organizational terrain, Zimmermann and Rice identify particularly data security concerns and cameralistic financing mechanisms as barriers to service coordination between Jobcenters and external actors. At street level, individualized service provision is found to be restricted mainly to the case management system and other implicit target groups, while ‘regular’ clients receive fairly limited, standardized and purely employment-focused support.

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