Innovation and Culture in Public Services

Innovation and Culture in Public Services

The Case of Independent Living

Services, Economy and Innovation series

Steven DeMello and Peder Inge Furseth

There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develop an underpinning theory of innovation, and extend it to address key issues in public/private collaboration. As an example, they explore the subject of independent living for seniors and disabled people across four countries – the US, UK, Norway and Japan. The resulting model provides a vehicle for all major stakeholders to better understand the dynamics of innovation, which will in turn offer the opportunity to improve performance and successful adoption.

Introduction

Steven DeMello and Peder Inge Furseth

Subjects: business and management, organisational innovation, economics and finance, services, innovation and technology, organisational innovation, technology and ict, politics and public policy, public policy, social policy and sociology, ageing, health policy and economics

Extract

The primary goal of this book is to improve the level and success of innovation in public services by developing and applying an integrated model of public sector service innovation that includes culture as a key element. As a test of our primary hypothesis, and as a contribution to current public policy, we have developed and applied such a model to one case, the subject of in-home care services for independent living – the ability of seniors and others with disabilities to live in their own homes with medical and social support. Public services, whether funded and/or managed by government or the private sector, are an important and growing part of all advanced societies. Populations are becoming older: by 2050, the number of older persons (65 years and older) in the world will exceed the number of young for the first time in history (Population Division, Department of Economic and Social Affairs, United Nations, 2001). With this dramatic growth in population will come an unprecedented demand for health and social services. This is a global phenomenon, with its greatest impact today in the developed world, but growing in the developing world as well.