Innovation and Culture in Public Services

Innovation and Culture in Public Services

The Case of Independent Living

Services, Economy and Innovation series

Steven DeMello and Peder Inge Furseth

There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develop an underpinning theory of innovation, and extend it to address key issues in public/private collaboration. As an example, they explore the subject of independent living for seniors and disabled people across four countries – the US, UK, Norway and Japan. The resulting model provides a vehicle for all major stakeholders to better understand the dynamics of innovation, which will in turn offer the opportunity to improve performance and successful adoption.

Chapter 2: Initial framework

Steven DeMello and Peder Inge Furseth

Subjects: business and management, organisational innovation, economics and finance, services, innovation and technology, organisational innovation, technology and ict, politics and public policy, public policy, social policy and sociology, ageing, health policy and economics


In this chapter we will describe the key principles and supporting evidence behind our logic and how they have shaped our approach to the research and the organization of this book. Specifically, we will describe an initial framework for public service innovation, then show how the framework can be used to identify key issues for evaluation. We are simultaneously developing a specific theory of service innovation and applying it to a pressing social issue across four countries and cultures – in-home care services for independent living. We started in the previous chapter to make the case for the importance of public services innovation, both in general and for independent living. Society is evolving in ways that emphasize the role of the public sector in service delivery. We further clarified the role of services to support independent living and evolved a view of public service innovation as the interplay of four essential dynamics: demand, technology, finance, and public policy.

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