Innovation and Culture in Public Services

Innovation and Culture in Public Services

The Case of Independent Living

Services, Economy and Innovation series

Steven DeMello and Peder Inge Furseth

There is a growing trend toward the integration of public and private entities in the delivery of public services. This book aims to improve the ability to innovate successfully in large-scale public/private endeavors. The authors develop an underpinning theory of innovation, and extend it to address key issues in public/private collaboration. As an example, they explore the subject of independent living for seniors and disabled people across four countries – the US, UK, Norway and Japan. The resulting model provides a vehicle for all major stakeholders to better understand the dynamics of innovation, which will in turn offer the opportunity to improve performance and successful adoption.

Chapter 6: Citizen opinion

Steven DeMello and Peder Inge Furseth

Subjects: business and management, organisational innovation, economics and finance, services, innovation and technology, organisational innovation, technology and ict, politics and public policy, public policy, social policy and sociology, ageing, health policy and economics


Our previous work has produced a comprehensive model of public service innovation, a profile of cultural similarities and differences among four countries, and a primary hypothesis that connects innovation and culture. Specifically, we have posited that cultural factors will have significant impact on what is considered innovative and how innovation is received; our concerns as citizens may very well outweigh our concerns as users. This chapter puts the SIT model and primary hypothesis to the test. We used a broad-based study of citizen opinion in four countries – the United States, the United Kingdom, Norway, and Japan – to validate and personalize the analysis of in-home care to support independent living. This chapter provides a detailed review of the consumer study and results. The full survey can be found in the Appendix (see ‘Citizen Survey’).

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