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Restructuring Welfare Governance

Restructuring Welfare Governance

Marketization, Managerialism and Welfare State Professionalism

Edited by Tanja Klenk and Emmanuele Pavolini

This innovative book explores the introduction and impact of marketization and managerialism in social policy by adopting a dual perspective, considering both governance and human resources. Welfare governance (e.g. welfare mix, regulation, employment conditions, customer involvement) has changed significantly in the past decade. The editors and contributors collectively assesses these processes not only by comparing different policy fields and countries, but also by taking a close look inside organizations, examining the coping strategies of professionals, and how they adapt to new models of governing welfare organizations.


Tanja Klenk and Emmanuele Pavolini

Subjects: business and management, human resource management, education, management education, politics and public policy, public administration and management, social policy and sociology, comparative social policy, welfare states


The chapters of this book have tried to assess what has been the role and the impact of new public management (NPM) ideas and regulatory tools in the last twenty years in a specific part of Western European public administrations, namely welfare organizations. The book has looked at marketization and managerialization of welfare governance in a double comparative perspective by comparing different fields of welfare state policy and different countries. The chapters have analysed the changes and the impacts at the meso-and micro-level of these reforms. Four main general results come out of the analysis. First, the single chapters have shown that there is indeed a transnational movement towards quasi-marketization and managerialization, often coupled by rescaling processes (decentralization of powers and decision-making, going along in more recent years with forms of recentralization). Second, the timing of the introduction and implementation of NPW in welfare services has followed similar paths in different countries and different policy fields: most European welfare states have throughout the 2000s further intensified mechanisms of marketization and managerialization which had been introduced into welfare state governance from the mid of the 1980s onwards.

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