Table of Contents

Trust, Organizations and Social Interaction

Trust, Organizations and Social Interaction

Studying Trust as Process within and between Organizations

Edited by Søren Jagd and Lars Fuglsang

Trust, Organizations and Social Interaction promotes new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to understanding how social interaction processes affect trust.

Chapter 16: Trust as process within and between organizations: discussion and emerging themes

Søren Jagd and Lars Fuglsang

Subjects: business and management, business ethics and trust, organisation studies


The chapter briefly explains the positioning of this book in a trust as process perspective. It distinguishes this perspective from a variance perspective and an instrumental view of trust. Further, the chapter explains some of the contributions of the book as an empirical approach to how trust is unfolding and managers are caught up in trust processes and making sense of trust. It also outlines possibilities for future research, such investigations of different trust situations where trust is enacted in different ways. Further, we suggest that institutional and political studies may contribute to understanding the democratic aspects and governance of trust and trusting.

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