Challenges and Opportunities
New Horizons in Management series
Edited by Ronald J. Burke, Cary Cooper and Alexander-Stamatios Antoniou
Chapter 16: Leveraging an aging and multi-generational workforce
Previous chapters have laid out the challenges and opportunities facing organizations, and societies, as a result of both an aging workforce and an increasingly multi-generational workforce. This chapter considers research and writing on how best to leverage these changes into satisfying, effective, productive workplaces (Cappelli and Novelli, 2010; Leibold and Voelpel, 2006; Verworn et al., 2009). It includes initiatives proposed by both researchers and practitioners, examples of government efforts to support an aging workforce, and initiatives suggested by non-profit and academic research organizations, as well as some case studies. Managing an increasingly aging and older workforce will be considered first, followed by content on the multi-generational workforce. This chapter considers the following content: organizational efforts to utilize an aging and more age-diverse workforce, including attracting and retaining older workers, organizational initiatives to utilize strengths and minimize the potential tensions in a multi-generational workforce, government and special interest group actions to bring attention and support to the utilization of older workers and multi-generational workforces, and the presence of consulting organizations specializing in these areas.
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