Chapter 19: Public utility physical and cybersecurity challenges
This chapter looked at ways utilities plan for the operational crises caused by human actions and the many natural disasters that they must deal with on a regular basis. Hazards that result in operational crises can be grouped into four main categories: natural, technological, societal and security. Natural disasters can be, and often are, highly destructive of critical infrastructure and essential services. Natural disasters typically occur more often than man-caused disasters. Moreover, the damage they cause, while great to life and property, are often predictable or come with some warning that give utility managers time to prepare the resources necessary to deal with the crisis. Man-made disasters seldom occur with advance warning. When they do they result in as much or even greater damage to life and property than a typical natural event might produce.
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