Appreciative Inquiry and Knowledge Management

Appreciative Inquiry and Knowledge Management

A Social Constructionist Perspective

New Horizons in Management series

Tojo Thatchenkery and Dilpreet Chowdhry

The authors of this book advance the Appreciative Sharing of Knowledge (ASK), a unique approach by which organizations create a culture that facilitates the sharing of information. Using social constructionist approaches, historical data, and case studies, the authors demonstrate that appreciation – or affirmation – is the key ingredient for people to trust each other and overcome their inhibitions and concerns about sharing what they know.

Chapter 8: Summary, Conclusion, and Invitations

Tojo Thatchenkery and Dilpreet Chowdhry

Subjects: business and management, knowledge management, innovation and technology, knowledge management


The most important asset an organization possesses is its intellectual capital located mostly in its employees and on a more limited basis in its databases and systems. ‘The intellect of an organization includes (1) cognitive knowledge (or know what) (2) advanced skills (know how) (3) system understanding and trained intuition (know why), and (4) self motivated creativity (care why)’ (Quinn et al., 2005, p. 78). Organizations that have a greater knowledge base are usually more successful in the market. Companies that have a larger share of intellectual property and know how to use it effectively get ahead in their core sectors. In addition, these companies are also able to recruit and retain better employees since they command a higher place in the market and are held in a higher regard. Given the importance of intellect to an organization’s health and prosperity, knowledge sharing is very important and desirable. Knowledge will grow at exponential rates when it is properly shared within an organization. ‘As one shares knowledge with other units, not only do those units gain information (linear growth), they share it with others and feed back questions, amplifications, and modifications that add further value for the original sender, creating exponential total growth’ (Quinn et al., 2005, p. 79). In order to properly stimulate intellectual growth, organizations must come up with a plan that defines which information should and should not be shared and how the organization plans to encourage knowledge sharing. ‘Best practices in R...

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