Innovation in Public Sector Services

Innovation in Public Sector Services

Entrepreneurship, Creativity and Management

Edited by Paul Windrum and Per Koch

This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services.

Chapter 8: Patient-centred Diabetes Education in the UK

Paul Windrum

Subjects: business and management, entrepreneurship, management and universities, organisational innovation, public management, economics and finance, services, education, management and universities, innovation and technology, organisational innovation, politics and public policy, public administration and management


Paul Windrum 8.1 INTRODUCTION This chapter analyses the birth, development and implementation of patient-centred diabetes education in the UK. It is a radical innovation within the UK National Health Service (NHS). The case study is of interest for four reasons. First, it is a pure public sector innovation. As such, it provides a clear counter-example to the suggestion that the public sector is not innovative in its own right but applies innovations developed in the private sector. The concept of patient-centred diabetes education is being driven by ongoing innovations in two areas: the public health sector and the public education sector. Second, the case study takes us beyond the usual descriptions of innovation, which overwhelmingly focus on product and process innovation in manufacturing. Patient-centred diabetes education involves innovation in multiple dimensions, simultaneously. It involves the development of a radically new concept, policy innovations and administrative/organizational innovations, as well as innovations in service and service delivery. As such, the case study highlights the expansiveness of innovation in public sector services. Third, it highlights the key role of innovation champions within the public sector. These are the counterparts to private sector entrepreneurs. These innovation champions drive the innovation process through their personal motivation, their ability to command financial and other resources, and by their networks of influence. Fourth, the case study is interesting for what it tells us about innovation in general. It forces us to reappraise what we (think we) know about innovation. Diabetes is a chronic long-term condition for...

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