New Horizons in Management series
Edited by Neal M. Ashkanasy and Cary L. Cooper
Chapter 32: An Interactive, Process Model of Emotions and Leadership
Rebecca J. Reichard and Ronald E. Riggio I have four words for you . . . I LOVE THIS COMPANY! YEAAAAH! (Steve Ballmer, CEO of Microsoft) Introduction It is rare to see a corporate leader running across a stage, screaming hysterically in an eﬀort to pump up his employees like Steve Ballmer, CEO of Microsoft, has done (in a now-famous video clip1). For the most part, the use of emotions in organizational leadership is more subtle and subdued. Yet, we argue that emotions are an important element in all types of leadership. Leaders use emotions, as Steve Ballmer has, to try to inspire and motivate followers. Emotions are also important in establishing leader–follower relationships that go beyond mere transactional exchanges of labor or services for compensation. Good leader–follower relationships are important for building commitment to the group or organization and can have positive impact on work-group performance (Wang et al., 2005). Followers, in turn, can use emotional pleas or expressions of support to try to inﬂuence leaders. Importantly, eﬀective leadership involves the regulation of one’s own emotions and the ability to control the emotional climate of the work group or organization. Despite the importance of emotions to the leader–follower relationship, there has not been a great deal of attention given to the complexity of emotions and emotional communication in leadership until quite recently (e.g., special issue of Leadership Quarterly, 13(5), 2002). The purpose of this chapter is to describe an interactive, process model of the emotional...
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