Management Challenges and Symptoms
New Horizons in Management series
Edited by Janice Langan-Fox, Cary L. Cooper and Richard J. Klimoski
This book delves into the ‘underbelly’ of organizations. It’s about subversiveness, counterproductive behaviour, psychological disorders, and nearly every other aspect of an organization that could become dysfunctional. To be sure, organizational dysfunction has always existed in one form or another. Moreover, it is often at the heart of works of ﬁction or tabloid exposés. However it has only recently become a focus for systematic investigation and a ﬁeld of research. Thus you, the reader, should ﬁnd the content of this volume novel, exciting and, we predict, useful. Our treatment of dysfunction is extensive and detailed. The authors of the volume discuss the features of dysfunction – what they are, what they do to an organization, what research has been conducted and what was found. They also describe what happens when ‘toxic issues’ become comfortably bedded down and institutionalized. But then they go on to make recommendations for interventions and improvements. They give us hope for the future. The book is organized around two themes: ‘Barriers to productive work’ and ‘Managing organizational mayhem’. The ﬁrst theme explores organizational dysfunction as it concerns individuals, and the second examines broader issues of dysfunction and the eﬀects involving teams, managers and organization-wide systems. Contributors responded to a broad class of variables related to the ‘dysfunctional organization’. Rate and Sternberg (Chapter 1) address what they see as a crisis of courage in corporate boardrooms. They state that up to two-thirds of people currently in management positions fail and that groups of people collude to...