The CRC Series on Competition, Regulation and Development
Edited by Paul Cook and Sarah Mosedale
INTRODUCTION Signiﬁcant increases in the number and spread of regulated sectors within developing economies have led to a growing demand for people with regulatory skills and experience. Due to acute shortages of such people, regulators often take on inexperienced staﬀ and seek to develop their skills to satisfy the unique needs of the regulatory environment. The challenge facing regulators is therefore one of equipping their staﬀ to begin to develop the operations and credibility of the regulatory agency. This chapter seeks to provide human resource and regulatory professionals with a range of interventions that can form the basis of a ‘capacity building toolkit’. It ﬁrst proposes an overall learning framework that supports the diagnostic models referred to in the previous chapter. Then it suggests some tools that can be adapted and used to maintain and develop capacity building through interventions that support a positive learning environment in an organization. These tools are designed to support the strategic-level diagnostic models referred to above. Together they form a resource that can be used to review organizational design, decision-making and service delivery at macro, meso and micro levels, as a prerequisite for developing learning and development interventions that will meet the organization’s need to deliver eﬀective and eﬃcient regulation. THE LEARNING FRAMEWORK The development of a learning framework enables a consistent approach to be adopted to meeting the learning needs of regulatory staﬀ (Goulden, 2005). A three-phase framework is proposed that covers induction, the acquisition of core knowledge and ongoing...
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