Table of Contents

Global Knowledge Work

Global Knowledge Work

Diversity and Relational Perspectives

Edited by Katerina Nicolopoulou, Mine Karataş-Özkan, Ahu Tatli and John Taylor

Global Knowledge Work is an up-to-date account of theoretical approaches and empirical research in the multi-disciplinary topic of global knowledge workers from a relational and diversity perspective. It includes contributions from international scholars and practitioners who have been working with the concept of global knowledge workers from a number of different perspectives, including personal and academic life trajectories. They reveal that the relational framework of the three dimensions of analysis (macro-meso-micro) is relevant for analyzing the phenomenon of global knowledge workers, as expertise and specialised knowledge and its innovative application, together with the attraction and retention of talent remain key topics in the current socioeconomic conditions.

Chapter 12: Digital Skills for Digital Disruption and Value Creation

Lorraine Warren

Subjects: business and management, diversity and management, human resource management, knowledge management, innovation and technology, knowledge management


Lorraine Warren INTRODUCTION This is a conceptual chapter that explores what we expect of knowledge workers in the 21st century, focusing particularly on leading-edge digital skills. It looks at how today’s digital environment provides unparalleled potential for disruptive innovation (Christensen, 1997) and growth, as the emergence of new industries and new sectors may now be possible. This chapter argues that the possibility of such disruptive innovation is dependent on the development of leading-edge digital skills, which presents challenges for educators if the potential of new opportunities is to be realised. Further, a conceptual framework is proposed that may have value for needs analysis and the design of programmes to develop new digital abilities for knowledge workers at the leading edge of the digital domain. The chapter concludes that these knowledge workers must be at the creative centre of the digital skills discourse, not cast as the passive recipients of prescriptive tick-box lists of actions. Knowledge, knowledge management and knowledge workers have become central to the discourse of contemporary organisations and business in the latter part of the 20th century (Drucker, 1968; Davenport et al., 1998; Brown and Duguid, 1998). Over this time, knowledge has been socially constructed as something tangible that can be owned, managed, processed, stored and manipulated in the service of competitive advantage for organisations. Not surprisingly, the significance of knowledge work has co-evolved with the development of information and communications technologies that can extend and amplify digital material across national and international boundaries contributing to the so-called...

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