Table of Contents

Handbook of Research Methods on Trust

Handbook of Research Methods on Trust

Elgar original reference

Edited by Fergus Lyon, Guido Möllering and Mark N.K. Saunders

The Handbook of Research Methods on Trust provides an authoritative in-depth consideration of quantitative and qualitative methods for empirical study of trust in the social sciences. As this topic has matured, a growing number of practical approaches and techniques has been utilised across the broad, multidisciplinary community of trust research, providing both insights and challenges. This unique Handbook draws together a wealth of research methods knowledge gained by trust researchers into one essential volume. The contributors examine different methodological issues and particular methods, as well as share their experiences of what works, what does not work, challenges and innovations.

Chapter 9: Working with Difficult to Reach Groups: A ‘Building Blocks’ Approach to Researching Trust in Communities

Christine Goodall

Subjects: business and management, organisation studies, research methods in business and management, research methods, qualitative research methods, research methods in business and management


9 Working with difficult to reach groups: a ‘building blocks’ approach to researching trust in communities Christine Goodall INTRODUCTION This chapter looks at conducting qualitative trust research within communities. It highlights some of the problems this type of research can throw up for the researcher, and proposes a ‘building blocks’ approach which is designed to examine the factors likely to promote or hinder the building of trust as individual components. This chapter is based on my experience conducting qualitative trust research in a community setting in Stoke on Trent, UK, between 2004 and 2006. The purpose of the research was to propose a model for improved and more trusting relations between the settled host community in the city and new arrivals, primarily asylum seekers, and to use the findings to draw lessons for building trust across different cultures more generally. Qualitative community research on trust is rare. Most research on trust is conducted through surveys, or through the analysis of large-scale surveys that incorporate trust questions, or those that can act as proxies, within them. Trust is also investigated through socio-psychological experiments, but during my research I did not come across any study where qualitative research was used in communities to investigate the components or causalities of trust. The only real qualitative example I found was the inclusion of the opportunity for respondents to ‘think aloud’ which was added to the Economic Incentive, Values and Subjective Well-Being Pilot Survey conducted in Detroit and Baltimore and reported in Uslaner (2002: ch....

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