Perspectives, Issues, Research and Practice
New Horizons in Management series
Edited by Simon L. Albrecht
Chapter 28: Enhanced Employee Engagement through High-Engagement Teams: A Top Management Challenge
George B. Graen Introduction Top management teams (TMTs) should prepare for the full impact of the onset of the knowledge era under which new knowledge utilization becomes the life-giving blood of corporations (Lafley & Charan, 2008). Knowledge-driven organizations, such as Procter & Gamble (P&G) and Walmart are establishing many new competitive weapons called gamechanging designs. When ROI/quarter-driven corporations find themselves confronted by these innovations in corporate competition they often experience “shock and awe”. As a matter of sustainability, corporations must show due diligence and develop or acquire “new toys” and managers to employ them effectively (Graen, 2009a). How can top management teams contribute to enhancing the utility of the corporation’s human resources to better compete in the vastly increased turbulence of the new knowledge-driven, game-changer’s environment? What should you be doing now in terms of selecting the best people, and training and developing them to use the “new toys” as team members and team leaders? Your top management teams should use their executive coaches to both learn and promote the development of new problem-solving teams and networks on the formal side of the corporation (Graen, 2009b). This implies that additional problem-solving tools and skills will be supplied to employees who boldly go “beyond business as usual” (BBU). Knowledge era problems are likely to create or expose many new gaps in current corporate processes that can only be properly filled by specially trained problem-solving teams. Increasingly employees are stopped from doing their business as usual (BU) work by such gaps. When this...
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