Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
New Horizons in Management series
Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper
Health care typically comprises the largest single budget allocation for most countries. Furthermore the costs of providing good quality health care are predicted to increase substantially over the next decade. This pressure has been exacerbated by the global financial crisis and health care systems have come under intense pressure to lower (or at least contain) costs and to increase ‘productivity’. Managing health care is an international challenge (Letiche 2008; Institute for the Future 2005). Irrespective of the particular health system in each country, issues such as aging population, changing disease patterns, costly technologies and rising public expectations are common. To describe it as a crisis suggests it is emergent and specific, yet authors such as Sahney and Warden (1991) and Shortell (1992) were raising the same concerns some 20 years ago. Perhaps what is new today is that the crisis is more urgent and a response is needed.
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