Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
New Horizons in Management series
Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper
chapter 4: A trilogy for health care improvement: quality, productivity and innovation
In this chapter we examine critical issues of quality and productivity improvement through the lens of innovation. The aim is to get insight into the potential of innovation as a driver of change in the context of the quality and productivity challenges faced by England’s National Health Service (NHS). Whilst this chapter focuses on the specific English context, the leaders of health care organisations and systems across the world are grappling with the same issues: how to deliver effective, accessible health care when finances are constrained (Dare and Macaulay 2011). Whether the health care system is funded through direct tax or insurance schemes or private payers, health care leaders globally face the same triple challenges of an aging population, new technology and rising expectations of people who use services. Looking forward, this means that the need to think substantially differently and innovate in the way that we plan, commission, design and deliver health care services has never been greater than it is now wherever we are operating across the world.
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