Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
New Horizons in Management series
Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper
Chapter 10: Enhancing medical leadership and engagement: impact upon organisational performance
The term ‘engagement’ has emerged within the literature on work psychology as a development from job satisfaction and staffcommitment. It has become popular and is used in many contexts, usually without definition and seemingly on the basis that all involved in the discussion have a shared understanding. Once a term reaches such a level of popular usage – for example leadership – then the lack of precision can also be a source of confusion. Politicians, when being interviewed and in a situation where opposition clearly exists to their viewpoint, will frequently retreat to phrases such as ‘we must engage the public in a debate about this’. In this sense engagement is a rather unspecified dialogue and part of a general process of communication. Also reference is sometimes made to engaging with a source of opposition or conflict, and again engagement is part of a communication process with a focus on influencing the other party. We can find strands of these rather lay concepts of engagement when we consider a more academic application to the notion of engagement in a work setting.
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