Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
New Horizons in Management series
Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper
Chapter 15: Stress amongst health care professionals and what can be done
There have been numerous studies over the years on doctors (e.g. Rout et al., 1996), junior hospital doctors (Antoniou et al., 2003), nurses (e.g. McElfatrick et al., 2000), the ambulance service (e.g. Young and Cooper, 1999), anaesthetists (e.g. Cooper et al., 1999) and many more professionals allied to medicine. The evidence is overwhelming that many of these health care professionals suffer, from different sources and from varying degrees, stress-related outcomes ranging from burnout to mental ill health to physical manifestations linked to the emotional labour of their job. The sources of stress may be different, but the demands of patients, the management of staff, the organisation of the health care facility, the hours of work and many more underlying problem areas are plain to see in the literature.
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