Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
New Horizons in Management series
Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper
The various patient safety initiatives in health systems around the world quite properly are motivated by trying to prevent harm and distress (and potential tragedy) to the individual patient. Most obviously this clinical focus is sometimes linked to organisational performance by the cost of legal claims against the system for any negative impact upon the patient. Patient safety though goes further than this in terms of organisational implications. The delivery of patient care is the basic business of the health care industry and if this is provided poorly or inadequately it is an underlying deficiency in the functioning of the organisation. In addition to potential costs from legal challenge, organisations risk additional costs from having to provide remedial care for patients adversely affected, potential re-admission, longer stay in hospital etc., not to mention the breakdown in reputation and trust in the provider role. Poor care is inefficient care and in this chapter we describe a system based approach to enhancing patient safety and thereby improve the effectiveness of the overall organisation.
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