Handbook of Conflict Management Research
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Handbook of Conflict Management Research

Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
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Chapter 6: Identifying gaps between the conceptualization of conflict and its measurement

Corinne Bendersky, Julia Bear, Kristin Behfar, Laurie R. Weingart, Gergana Todorova and Karen A. Jehn


The conflict literature has been greatly influenced by the work published by Jehn 15 years ago that introduced a task-relationship-process conflict taxonomy of intra-group conflict. However, recent work suggests limitations of this conceptualization and its accompanying measures of conflict. In this chapter, we identify five areas crucial to improving how conflict is both conceptualized and measured: clarifying the intensity of opposition in the conflict; specifying features of conflict episodes; distinguishing between perceived and manifest representations of conflict; disentangling emotions and the constructs of conflict; and adding nuance to the conflict types we consider. We critique past measurement approaches in each of these areas and discuss ways to improve the concepts and measures in order to move the field of conflict research forward.

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