Handbook of Conflict Management Research
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Handbook of Conflict Management Research

Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
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Chapter 12: Strategies for developing trust through constructive conflict resolution in teams

Randall S. Peterson and Amanda J. Ferguson


Achieving intragroup trust amongst team members is key to team effectiveness. At the same time, conflict is an inevitable fact of group life and has the potential to undermine trust. We argue, however, that effective conflict resolution is a crucial opportunity to build trust in a team and suggest three distinct junctures at which team leaders can encourage intragroup trust through effective conflict resolution in the life of a group: (1) input: at the time of construction when structuring the team and the task; (2) process: in managing group communication processes; and (3) output: when assessing and learning from feedback. Each of these junctures offers the opportunity to build trust and encourage constructive conflict management to improve group performance.

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