In this chapter we will describe the key principles and supporting evidence behind our logic and how they have shaped our approach to the research and the organization of this book. Specifically, we will describe an initial framework for public service innovation, then show how the framework can be used to identify key issues for evaluation. We are simultaneously developing a specific theory of service innovation and applying it to a pressing social issue across four countries and cultures – in-home care services for independent living. We started in the previous chapter to make the case for the importance of public services innovation, both in general and for independent living. Society is evolving in ways that emphasize the role of the public sector in service delivery. We further clarified the role of services to support independent living and evolved a view of public service innovation as the interplay of four essential dynamics: demand, technology, finance, and public policy.
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