Edited by Ronald J. Burke and Julia C. Hughes
Chapter 3: A motivated workforce: the shifting factors that drive people to work in the hospitality industry
The hospitality industry is centered on people, wherein service providers and customers are inseparable as they create unique, intangible experiences. The question about what drives and inspires hospitality workers to be productive, positively contribute with the work that they do, and strive to provide outstanding service quality continues to be very important for hospitality operators, especially in the current labour-challenged environment where simply finding and keeping sufficient numbers of workers is difficult. This chapter will explore the issues of employee motivation, looking at both classic theories and more recent research that challenge our ideas of what drives people to perform at work, particularly in the realm of hospitality.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.