Chapter 2: The realities of running student consulting teams and best practices
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Chapter 2 provides a conceptual and practical model for the student consulting process and introduces the importance of defining the core question that the client wants answered. In addition, it discusses the importance of developing the client relationship and building a strong team of students. Throughout the chapter, major themes and best practices are described that have been learned from personal experiences with over 500 student consulting team projects as well as from the experiences of student consulting team members, project advisors and clients. Key topics discussed include confidentiality, the art of reflection and team dynamics. Babson’s developmental coaching model of using dialogue is also discussed. The chapter references two articles that are included in the Appendices, one dealing with identifying the right client problem to be solved and the other on managing diversity and inclusion in student consulting teams.

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