Chapter 6: Evaluation, learning, virtual teams and recommendations
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Chapter 6 presents strategies for the evaluation of projects, students and the overall consulting program. Project advisors and program administrators can make a major difference in the quality of the work done by student teams as well as the learning and experience that occurs for both students and clients. The chapter discusses learning outcomes and why the traditional satisfaction survey is not always a worthwhile activity. It shows how clients can become even stronger partners as they help validate the value of the information and recommendations they receive from student consulting teams. The chapter revisits the reflection process and discusses the learning benefits gained from analyzing student reflection papers. Finally, a sample evaluation form for collecting client feedback is presented and discussed, as well as strategies for success in managing teams virtually, specifically looking at a case where the project advisor was located 3,000 miles away from the student team.

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