Chapter 9: User-centred innovation: from innovative users to user centred programmes
Restricted access

In recent years, the place of users has considerably expanded in the prescriptions and rules decreed by innovation framing programmes. This upswing in user importance is occurring at the crossroads of trends and fundamental shifts within both the social sciences and firms. User-centered innovation (UCI) is growing among innovation players as a guiding principle for the organization and fulfilment of innovation projects. The UCI approach is built around three interdependent requirements: (1) the involvement of "real users", (2) the integration of action-research skills dedicated to the observation and analysis of users' experience and (3) the sharing of knowledge produced within multidisciplinary groups. This chapter proposes to explore the development of the UCI approach from its theoretical roots to these recent operational translations. Beyond the socio historical analysis of the evolution of "user approaches" in the technoscientific and political spheres of innovation, this chapter intends to deliver a pragmatic vision of collective activities driven by the injunction to innovate "with users".

You are not authenticated to view the full text of this chapter or article.

Access options

Get access to the full article by using one of the access options below.

Other access options

Redeem Token

Institutional Login

Log in with Open Athens, Shibboleth, or your institutional credentials

Login via Institutional Access

Personal login

Log in with your Elgar Online account

Login with your Elgar account