Chapter 5: Directive 2011/83/EU of the European Parliament and of the Council of 25 October
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The Directive on Consumer Rights (DCR) comprises a significant part of the consumer acquis. The DCR comprises a horizontal instrument affecting all non-sectoral, domestic and cross-border, consumer contracts and also a 'maximum harmonization' measure disallowing national legislators to go beyond its provisions, thereby lowering or increasing the afforded consumer protection. Doubtless the DCR is a rich measure that decisively regulates distance contracting and takes on its shoulders the largest part of the EU regulatory framework relating to e-commerce. Indeed, e-commerce is more or less about the conclusion of online (and hence, distant) contracts. The DCR lays down an enhanced system of consumer protection consisting of detailed information duties and a right of withdrawal designed to reduce information asymmetry and guard consumers against the risks of unintended or mistaken purchase decisions associated with distance contracting.

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