The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open Access chapters.
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Encyclopedia
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Show ItemsFront Matter
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SECTION 1: TERTIARIZATION AND SERVICES: DEFINITIONS AND THEORIES
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Show Items1.1: Definitions and classifications
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Show Items1.2: Sectors and activities
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Show Items1.3: Structural change, tertiarization and markets
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Show Items1.4: Services in economic and management thought: concepts and theories
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SECTION 2: MANAGING SERVICES, SERVICES IN MANAGEMENT
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Show Items2.1: Organization and operations
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Show Items2.2: Service marketing and strategy
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Show Items2.3: Employment, HRM in services
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SECTION 3: INNOVATION IN SERVICES, SERVICES IN INNOVATION
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Show Items3.1: Definitions, concepts, theories and measurement
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Show Items3.2: Organization and strategy for innovation
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Show Items3.3: Sectoral approaches to innovation in services
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SECTION 4: SERVICES TRADE, SERVICES SPACES
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Show Items4.1: Services: an international perspective
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Show Items4.2: Services: regional and local perspectives
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SECTION 5: SOCIETAL CHALLENGES AND PUBLIC POLICY
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Show Items5.1: Societal challenges for services
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5.2: Public policy for services
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